FAQs
FAQs
Q. How much time should I allow before contacting the moving company?

Ans. One week.

Q. How much time does a pre-move survey take at my home?

Ans. Usually one hour.

Q. How do I know what I can and cannot take with me?

Ans. Our move coordinator will assist you in the process

Q. Why do I need insurance if everything is packed professionally?

Ans. Items can get damaged due to unforeseen circumstances like accidents in the moving process.

Q. What is insurance coverage based on?

Ans. On the declared value of goods. Our supervisor make a list of your stuff as packed. You should declare the value according the packages/stuff.

Q. What are my responsibilities during the moving process?

Ans. Provide documents like transfer letter or joining letter and copy of RC book for your vehicle moving and also your ID like as: Pasport, DL, Voter ID etc.

Q. Will you transport our plants?

Ans. We recommend not to transport your plants as they die in the process. However if you insist we will.

Q. What type of containers will be used to transport?

Ans. We provide a covered vehicles for transportation.

Q. How long will packing, wrapping and loading take at my residence?

Ans. Normally, we can complete the packing for each truck load in two days.

Q. How can I manage to get it all done in time?

Ans. In today's hectic world, we committed to making your removal experience as easy and stress-free as possible. our office can provide a wide range of moving services.

Q. Are packing materials the same?

Ans. Direlco provide special wrapping and packing materials. Availability of certain materials vary by country but in general we have a number of specialised cartons for the common items such as books, toys and normal home contents. In addition, most locations have both flat and standing wardrobes for clothing. One of our favourites is our Essentials box which is used for furniture hardware, remotes cables, etc. No matter how unique the item being moved, we can provide the right packaging.

Q. Can Direlco help us settle into our new home?

Ans. Included in our move price is the placement and unpacking to of your shipment at the destination. Some families like additional help such as stocking cupboards, making beds, connecting audio visual or IT equipment, or setting up a new kitchen so you're ready to start enjoying your new home almost immediately!
Settling in services including home cleaning and handyman assistance can be arranged in most destinations. For more information, contact us using our online contact form.

Q. What range of removal services make my house move simple?

Ans. We offer a wide set of services to make your move simple and stress free, These include:
Door to door service to virtually anywhere including countries in which there is not an Direlco's office.
Storage - short or long term.
All risk transit insurance including insurance for storage.
Special crating and casing for especially valuable items.
Special assistance for transportation of pets, vehicles.
Moving out or settling in services for cleaning or handyman needs which fall beyond what a mover can or will provide.
Relocation Services offered optionally and include services such as Home Search, School Selection, Spousal Career Counselling, Cultural Briefings and Orientation.

Q. What if I have a vehicle to ship?

Ans. Vehicle regulations vary from country to country but they are almost always highly detailed in terms of paperwork, regulations and procedures. Before sending any vehicle overseas, be sure to check with our office first. Then also check the local Embassy of the destination country and insist on seeing the regulations in writing. If there are any doubts or concerns about what is or is not allowed, our office can assist in checking at the destination with reliable sources.

Q. How can I move my car?

Ans. We will load your car on to Car Carrier.

Q. Are there any things I should not ship or cannot take with me to my new home?

Ans. Most carriers have restrictions relating to safety and security. While countries differ, the list below may give you an idea of what are generally discouraged for shipment. This applies to goods packed by you or by our office. Oxides, Caustic Soda, Hydrochloric Acid, Sulphuric Acid, Pesticides, Weed Killers, Photographic Developers, Arsenic, Hydrochloric Acid